Sales Policy

Terms and conditions only apply to the "Lofoten Jewelry" online store

Updated on 3 November 2024  



Important: These terms and conditions of sale were drawn up by the Norwegian Consumer Protection Authority. The online version can be found here:

https://www.forburkertilsynet.no/lov-og-rett/veileidennings-og-retningslinjer/2179-2.

This document is only intended as a template, and is not legally bound to Webnode. Webnode is not responsible for the content or damages caused by the use of the document. We strongly recommend that you seek legal support to adapt this template for your company's use. Enter the information for your company under point 2.

Introduction

This purchase is governed by the below standard sales conditions for consumer purchases of goods over the Internet. Consumer purchases over the internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Cancellation Act and the E-commerce Act, and these laws give the consumer inalienable rights. The laws are available at www.lovdata.no. The terms of this agreement are not to be understood as any limitation of the statutory rights, but set out the parties' most important rights and obligations for the trade.

The terms and conditions of sale have been prepared and recommended by the Norwegian Consumer Protection Authority. For a better understanding of these sales conditions, see the Norwegian Consumer Protection Authority's guide here.

1. The Agreement

The agreement consists of these terms and conditions of sale, information provided in the ordering solution and any separately agreed terms. In the event of any conflict between the information, what is separately agreed between the parties takes precedence, as long as it does not conflict with mandatory legislation.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.

2. The parties

The seller is Jacqueline Steinkraus, Address: Laupstadveien 334,8316 Laupstad, eposten:post@lofotenjewelry.no, Tel.0047 97985799, Orgnr:925054917, and is hereinafter referred to as the seller/seller.

The buyer is the consumer who makes the order, and is referred to in the following as the buyer/buyer.

3. Price

The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.

4. Conclusion of agreement

The agreement is binding for both parties when the buyer has sent his order to the seller.

The agreement is nevertheless not binding if there has been a writing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.

5. The payment

The seller can demand payment for the item from the time it is sent from the seller to the buyer.

If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent.

When paying by invoice, the invoice is issued to the buyer when the goods are dispatched. The payment deadline appears on the invoice and is a minimum of 14 days from receipt.

Buyers under the age of 18 cannot pay with a subsequent invoice.

6. Delivery

NORWAY:

Delivery has taken place when the buyer, or his representative, has taken over the thing.

The production time varies, because each piece of jewelry is handmade. The delivery time depends on your location, the type of order and how many products are ordered.

Normal delivery time is approximately 6-12 working days. I use Posten/Bring to send packages.

Free shipping ONLY within Norway!

I send orders with a tracking number.

If the delivery time is not specified in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer unless otherwise separately agreed between the parties.

INTERNATIONAL DELIVERY:

I use Posten/Bring to send packages. Shipping is not free outside Norway. I send orders with a tracking number.

Delivery has taken place when the buyer, or his representative, has taken over the thing.

The production time varies, because each piece of jewelry is handmade. The delivery time depends on your location, the type of order and how many products are ordered.

Total delivery time: 7-30 days (depending on which country the package is to be sent to!)

Shipping fee: NOK 250-399 depending on weight and country.

Delivered to recipient's door/nearest optional delivery point. Whether the postal item is delivered to the recipient's door or to the post office will depend on the recipient country's regulations. For all packages that are attempted to be delivered or sent directly to the post office, there is a collection deadline of at least 14 days and up to 4 weeks in some countries. If the package is not collected within this period, it will be returned (unless you have an explicit waiver for the package in the shipping label). In that case, you must pay the list price for a corresponding new package to the relevant country.

TAXES AND CUSTOMS (INTERNATIONAL)

All local import duties and taxes cked by the customer. This should be taken into account before ordering. See your country's customs regulations for more information.

TRACKING AND TIME

All orders are fully traceable at https://www.posten.no/ Delivery times are indicative only, and do not take into account possible delays caused by payment authorization and/or stock availability. To avoid delays in receiving your order, be sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

7. The risk of the goods

The risk for the goods passes to the buyer when he, or his representative, has had the goods delivered in accordance with point 6.

8. Right of withdrawal

!Personalized jewelry cannot be exchanged or returned!

Get in touch as soon as you want to return, no later than 14 days after you received the item. This must be done by using the right of withdrawal form received or in writing by e-mail or via the contact form on the website. If you have not received the right of withdrawal form, the deadline is extended to up to 12 months after the item has been received.

You pay the shipping for the return yourself and bear the risk of transporting the goods back to us. The goods must be in unused condition when returned. The product is sent back to us with a tracking number, if possible in the original packaging, together with the right of withdrawal form. The withdrawal form is only in Norwegian.

The money is refunded as soon as we have received the goods in return.

More detailed information on how you use the right of withdrawal can be found in the right of withdrawal form that is sent with every purchase in the online store.

9. Delay and non-delivery - the buyer's rights and deadline for reporting claims

If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand performance, terminate the agreement and /or demand compensation from the seller.

In the case of claims for default powers, the notification should be in writing (for example e-mail) for reasons of evidence.

Fulfillment

The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great inconvenience or cost to the seller that it is significantly out of proportion to the buyer's interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.

The buyer loses his right to demand fulfillment if he or she waits an unreasonably long time to make the claim.

Elevation

If the seller does not deliver the goods at the time of delivery, the buyer must call on the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase.

However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has notified the seller that the time of delivery is decisive.

If the item is delivered after the additional deadline set by the consumer or after the time of delivery which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

Replacement

The buyer can claim compensation for a slight loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.

10. Defects in the goods - the buyer's rights and deadline for complaints

If there is a defect in the goods, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.

If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules of the Consumer Purchase Act, chapter 6, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the contract terminated and/or demand compensation from the seller.

Complaints to the seller should be made in writing.

Correction or redelivery

The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.

an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.

Elevation

If the item has not been corrected or re-delivered, the buyer can also cancel the purchase if the defect is not insignificant.

11. The seller's rights in the event of the buyer's default

If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or conditions on the seller's side, the seller may, in accordance with the rules in the Consumer Purchase Act, chapter 9, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand the agreement be canceled as well as claim compensation from the buyer. The seller will also be able, depending on the circumstances, to demand interest for late payment, debt collection fees and a reasonable fee for uncollected goods.

Fulfillment

The seller can maintain the purchase and demand that the buyer pays the purchase price. If the goods are not delivered, the seller loses his right if he waits an unreasonably long time to make the claim.

Elevation

The seller can terminate the agreement if there is a significant payment default or other significant default on the part of the buyer. The seller cannot withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.

Interest in case of late payment/collection fee

If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price in accordance with the Late Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to the Buyer, who may then be held liable for fees in accordance with the Debt Collection Act.

Fee for uncollected, non-prepaid goods

If the buyer fails to pick up unpaid goods, the seller can charge the buyer a fee. The fee shall at most cover the seller's actual expenditure for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.

12. Warranty

!Personalized jewelry cannot be exchanged or returned!

Manufacturing defect/Production defect

As soon as it has been established that the fault is the seller's responsibility, we shall offer a repair or a new item. You should receive that within a reasonable time.

Repair: We do not attempt to repair the same error more than twice. If we are unable to repair or provide you with a new item, you can get your money back.

Claim period

According to Norwegian law, all jewelery has a 2-year warranty. Wear and tear and damage caused by errors or insufficient maintenance are not covered by the right of complaint.

After you have received the goods, you should, as soon as you have the opportunity, check whether the delivery is in accordance with the dispatch confirmation. Check whether the goods have been damaged during transport, or whether they are otherwise faulty or missing.

Let us know as soon as possible if you find any errors or defects in the goods. This can be done by contacting us via our website or by e-mail.

If you take measures on your own initiative to remedy the deficiency beyond what may have been agreed with us, we will not pay these expenses.

You are responsible for return shipping for approved complaints.

It is important that you keep receipts for your purchases in connection with any future complaints. Without a receipt, complaints cannot be made.

13. Personal data

The controller for collected personal data is the seller. Unless the buyer agrees otherwise, the seller can, in line with the Personal Data Act, only obtain and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases.

14. Conflict resolution

Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on phone 23 400 500 or www.forbrukerradet.no.

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